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Startups Cannot Afford to Have Indispensable Employees (and not for the reason you think)

“Become indispenable to your employer.” That’s the advice I see from job training and professional coaches all the time. And I can empathize with why it exists. Many employers are not supporters of their teams, and treat human resources as, well, resources that just happen to be human. That fleshy cognition thus imbues them with all sorts of problematic and…

7 Ways We Try to Make Internal Emails Better

Email is a tough communication medium. Conveying tone, voice, attitude and disposition are all stymied by the the format. Efficiency is a good thing over email, but it can lead to suspicion of dismisiveness or even contempt by a reader. And the cycle of misinterpreted emails leading to bad blood between people is something we’ve all experienced. So how do…

Why Does a Big Funding Round Slow Down Your Pace of Innovation?

“Why can’t we build it faster?!” I’ve never met an entrepreneur in the software field who doesn’t ask themselves that question daily. For a lot of the past few years, I had an excuse: the constraint of capital. But, since April (when we raised $18mm), that argument’s invalidated. There’s an excess of cash on the balance sheet, and yet, from…

You Must Choose Metrics, But Choose Wisely

I had lunch with Thomas from our production engineering team today. During our chat, we talked about the future of the company’s organizational structure and plans to split into feature-focused teams after a big launch we have planned for 2013. Thomas noted that in his previous role with Amazon, teams were judged directly against metrics for the features on which…

Understanding Stock Options at Startups (and at Moz)

Last Friday, SEOmoz held our “allhands” meeting at the Big Picture theater. Out of ~98 Mozzers, 85 of us were in attendance (sadly 3 had to leave intermittently to deal with a misbehaving Riak database we’d just upgraded). We’ve grown a ton over the last 6 months (from ~50 in January) thanks in part to our funding round in April.…

Time Recovery Hacks

Startup life has intense time requirements. In the early phases, there’s a lot of nose-to-the-grindstone need, and if the company successfully scales, the internal and external demands on your time rise dramatically. With this blog, and my commitment to staying close to the everyday issues of the marketing industry, I’ve had to build up a lot of segmentation to effectively…

Some Thoughts on Firing Employees

This past week, I read a terrific Quora thread on firing. The depth and breadth of answers shows the wide range of opinions and practices on the subject, and it made me think about the topic for this blog. Companies are rarely transparent about how and why they let people go, so hopefully we can be an exception here, at…